Terms of Service
The agreement between you and The Skin Adviser when you buy a consultation. Written in plain English.
Last updated: 7 July 2026
1. About us
“The Skin Adviser” is the trading name behind this service. We are a UK-based business and you can contact us at admin@brandinhand.net.
These terms govern your use of theskinadviser.co.uk and our paid products: the £15 personalised consultation and the £40 Annual Pass. By creating an account or buying either, you agree to these terms.
2. What you are buying
For £15 you receive a personalised skin consultation. It contains:
- A personalised written skin analysis based on the inputs you provide.
- A morning and evening skincare routine, with specific product recommendations.
- Tips, ingredient guidance, and a suggested timeline for results.
- Permanent access via your account so you can revisit your consultation.
- Optional follow-up questions answered as part of the analysis.
The consultation is informational and educational guidance only. It is not a clinical diagnosis or a prescription.
The Annual Pass (£40). The Annual Pass is a single, one-time payment — it is not a subscription, and nothing renews or recurs. It covers 4 consultations: the one you buy it with, plus 3 more (including follow-up consultations) to use within 12 months of purchase. Consultations left unused when the pass expires lapse without refund, except as set out in section 4. The pass is for your personal use only and is non-transferable.
Important
3. The consultation is not medical advice
The consultation is general informational guidance based on the information you provide. It is not a medical diagnosis, medical advice, treatment, or a substitute for consulting a qualified dermatologist or GP.
If you have a medical skin condition, an allergy, a persistent symptom, or you are pregnant or breastfeeding, you should consult a medical professional before changing your skincare routine.
To the maximum extent permitted by law, we are not liable for outcomes from following the consultation. You use the recommendations at your own discretion and judgement.
4. Refunds and your right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you would normally have 14 days to cancel a distance contract for a refund.
The consultation is a digital service delivered as soon as your payment completes. The analysis runs immediately and your results page is unlocked in your account.
By ticking the acceptance box at checkout and proceeding to pay, you expressly consent to the service starting immediately and you acknowledge that you lose your statutory 14-day right to cancel once the consultation has been generated and delivered to your account.
Despite the above, we offer a goodwill money-back guarantee. If you are not satisfied with your consultation, contact admin@brandinhand.net within 14 days of purchase and we will issue a full refund — no questions asked. This goodwill policy is in addition to your statutory rights and does not affect them.
Annual Pass refunds. Within 14 days of buying the pass, you can ask for a refund of the £40 price minus £15 for each consultation already delivered under it — a pro-rata refund at the single-consultation price. For example, with one consultation delivered you would receive £25 back. After 14 days, or once all 4 consultations have been used, the pass is non-refundable. Your statutory rights are unaffected.
Refunds are processed back to your original payment method via Stripe and may take 5–10 business days to appear, depending on your bank.
5. Your account
You are responsible for keeping your sign-in details secure. One person per account. We may suspend or close accounts for misuse, fraudulent activity, or repeated chargebacks.
6. Acceptable use
The consultation is for your personal, non-commercial use. You agree not to redistribute, resell, republish, or scrape the results.
You will not submit content that is unlawful, harmful, abusive, or that infringes another person’s rights. Free-text inputs that appear to be prompt-injection attempts or abuse of the service may result in a refund and termination of your account.
7. Intellectual property
The consultation output is generated for your personal use. The site’s content, branding, written copy, and our product database remain our intellectual property.
8. Limitation of liability
To the maximum extent permitted by UK law, our total liability for any claim arising from your use of the consultation is limited to the amount you paid us for the product concerned — £15 for a single consultation, or £40 for the Annual Pass.
Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded under English law. Your statutory rights as a consumer under the Consumer Rights Act 2015 are unaffected.
9. Privacy
We handle your information in line with our Privacy Policy, which explains what we collect, how we use it, and your rights under UK GDPR.
10. Changes to these terms
We may update these terms from time to time. The “Last updated” date at the top of this page will change whenever we do. If we make a material change, we will email account holders so you have a chance to read it.
11. Governing law and jurisdiction
These terms are governed by the laws of England & Wales. Any dispute will be handled by the courts of England & Wales, except where your statutory consumer rights give you the option of bringing proceedings elsewhere.
12. Contact us
Questions, refund requests, or complaints — reach us at admin@brandinhand.net. We aim to reply within two business days.